Privacy Policy – Wi Delight

Wi Delight (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website (wi-delight.co.za) or place an order with us.

When you use our website or place an order, we may collect the following personal information:

• Full name,
• Email address,
• Phone number,
• Billing and shipping address,
• Order details,
• Any additional information provided through custom order forms (only as required to complete your order).

We collect and use your information strictly for the following purposes:

• Processing and fulfilling your orders.
• Delivering products via courier services.
• Communicating with you regarding your order.
• Providing customer support.
• Improving our website and services.

We do not use your information for unsolicited marketing.

Payments are processed securely through Yoco. Wi Delight does not store or have access to your full payment details.
Your payment information is handled in accordance with Yoco’s privacy and security policies.

To deliver your order, we share necessary information (such as your name, contact number, and delivery address) with our courier partner:

• The Courier Guy

This information is used solely for delivery purposes.

If you choose to collect your order, your information may be used to verify your identity at:
Kappie’ccino, Clubview, Centurion, Gauteng, South Africa

Our website uses cookies and similar technologies to improve your browsing experience.
We use:

• Google Analytics (to understand website usage and improve performance)

Cookies may collect:

• Browser type
• Pages visited
• Time spent on the site

You can disable cookies in your browser settings if preferred.

We do not send promotional emails.
We may communicate with customers via WhatsApp only if you voluntarily join a group. You may leave these groups at any time.

Your information is stored securely within our WordPress/WooCommerce system.
We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss or misuse

We do not sell or rent your personal information.
We only share your information when necessary with:

• Payment processors (Yoco)
• Courier services (The Courier Guy)

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Object to the processing of your information
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Our products are suitable for general audiences. However:

• Items containing safety eyes are not suitable for children under 3 years old

We do not knowingly collect personal information from children without parental consent.

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have any questions about this Privacy Policy or your personal information, please contact:
Wi Delight
📧 info@wi-delight.co.za
📍 Centurion, Gauteng, South Africa